Bio-Medical couriers?
When you need a courier, do you ask or test the capability of the courier? or just say yes to the cheapest one?How do you feel when they ask questions back?
Well an NHS lab in Oxford found out the hard way when they booked a local courier to take some blood samples just 120 miles up the road. They didn't tell the courier it was blood, and the courier company didn't ask what the items were either.
So, the driver picked up the cardboard box and the documents, put the box in the footwell, directly under the heater and drove off. It was a cold day, and the heater was on full blast, and for nearly 3 hours the blood sat and cooked and congealed nicely... and was no use what so ever when it reached it's destination.
Communication at both ends would have prevented this from happening, but if the communication isn't coming from the company taking the job, in order to do it right, it needs to come from you.
When you need to move lab samples, blood samples, medicines or medical items do you ask the right questions? or do you find yourself paying for re-deliveries?
The courier company that did this job is no longer trading, it was to much like hard work to establish the customers needs and tailor their service.
Need advice? Call us on 07816 528421
Kevin
Essex & Kent greener, cleaner deliveries
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