Do you drive without business insurance?

Do you or your staff drive goods and items without the right insurance?
The money saved from having a member of staff deliver an urgent item or package, rather than a same day courier, is often wiped out if they have an accident. In fact it can cost a whole lot more.

People are often insured for their journeys too and from work, but not for work related errands that they may carry out. If they have an accident (their fault, or someone elses) then the items are not insured and neither are they. It's essential if staff are going to deliver anything work related, that you check that they have business insurance.

You may think its more expensive to use a courier service, and truth be told even if you were aware of the facts about insurance, corporate manslaughter and your liabilities / responsibilities, you would still choose to make the false economy or sending your staff to deliver the goods.

Kevin Arrow

5 things you need for an accurate courier quote

When you need a quote from a same day courier, there are some things you will need to know before they answer the phone!

1. What is the item to be transported?
2. How heavy is it?
3. What are it’s dimensions?
4. Collection Postcode
5. Delivery Postcode

Often we get calls saying “how much for delivery” but prices are worked out on the type of goods and services required. If you know the above 5 things, you will get your quote quicker.

Sarah

Same day courier delivery company

Geting your freight delivered when YOU need it

Have you ordered goods / cargo from abroad, had it arrive in the UK and then found your import house or freight forwarder is reluctant to schedule your courier delivery to you, for another 2 weeks? Their lorries are always too busy or you live too remote to be part of the regular delivery schedule? Frustrating and annoying are words that spring to your mind when this happens.

Sometimes the collecting part isn’t a problem but the fact that the forwarders are not 24/7 like us means you cannot collect your goods yourself (losing a days pay from work or having to take a days holiday). Time is money and it can be as equally frustrating to sit and watch it being wasted.

We are based in Essex near Tilbury port, a drive from Harwich & Felixstowe and are 10 minutes from the M25, in other words we are real close to your goods. You no longer have to wait - if you want your goods we can collect on your authorisation and deliver.

We can also collect and store for you to collect at your own convenience.

After waiting for your items to reach the UK you may just decide to cut out all the hassle and ask us to be your courier and collect and deliver for you.

Contact us on 07816 528421 and ask for Kevin, or call the office on 0844 884 3331.

Alternatively send me an email and I’ll get a quote back to you. I’ll need to know the collection postcode, the delivery postcode, the item size and description of the item. If you are unaware of the service you will need, just say so and I can give you a price for each option.

Kevin.

Same Day Couriers easing your delivery hiccups

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Delivering to Deadlines in Thurrock

When something is urgent and has to get there to a deadline, the best option is to use a same day courier service but what exactly does that entail?

A same day courier uses a dedicated vehicle to collect your goods and then goes straight to the delivery destination. Now here's the tricky part, some people say they do same day but actually co load your cargo with another customers cargo. Nothing wrong with that until you have something smash because its fragile and should not be transported with anything else. Oh yes, and you will still pay premium price...

When booking make sure you specify that goods cannot be co-loaded and if they can and they are non urgent, tell that to your courier too. Of course when you book an express or same day courier, you are booking a premium service and the price reflects that level of service and urgency.

We are happy to collect and deliver same day urgent goods in the Thurrock area, to all over the UK. We don't co load and we don't miss a deadline. Priceless really ;-)

regards Kev
07816 528421

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What does your courier quote include?

When you book a parcel courier do you read the small print?

Last week we took on a new customer who had read the ’small print’ and found it not to his liking until he came to us. When doing his research he found that he would often be charged a ’surcharge’ for delivering to a private address rather than a business address - between £3-£5 extra. He would also be charged a 5% fuel surcharge, and if he went over weight by even just a kilo, he would be charged an extra £3.00 as well.

He started to add it all up and realised the £8.95+VAT he was being charged for delivery wasn’t that cheap once the ’surcharges’ had been added, if fact it could double the initial price for a parcel!

At Arrow Light Haulage we believe in a transparent pricing system - that the cost is determined by the items weight, and thats it. The only extras we charge for are items such as packing and wrapping materials, again this is optional.

So, if you have a parcel to collect in Basildon, Chelmsford or West Thurrock & Dartford give us a call on 0844 884 3331 we are a flat rate courier, no surcharges unless of course you want us to charge for them

Regards

Kevin

West Thurrock same day and parcel courier

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Couriers - room for improvement?

Another little gem on the internet, this time from a website that deals with consumer issues. It's a very good read, the link is at the end of the quote. The article goes on to make some suggestions on what can be done to make things easier for the consumer when expecting delivery..

* Companies that offer "delivery within 2-3 days" - Well, which is it? And does that include the weekend?

* Companies that say "your order has been dispatched", but not how it's being delivered (Royal Mail, Courier, 24 hours?)

* Companies that let you order when there's no stock, but don't tell you that it's back in stock and they shipped it - the first you know is when you get the "we tried to deliver but..." card

* Failed deliveries where the little boxes aren't ticked so there's no clues - so you drive to the sorting office to get a bit of junk mail that the kind postie didn't want to fold or leave outside, when you were expecting to be picking up your hi-fi.

* Couriers that aren't flexible. "We can't deliver to your work address. We don't deliver on Saturdays. You can't collect from our depot"

* Couriers websites that let you view online tracking... that's a day out of date

We all have to work, and it's not always possible to take a day off work waiting for the knock on the door. I've lost count of the number of days I've either:

* Waited in for a courier that didn't show

* Faffed about with parcel-tracking websites and "we called but..." cards

* Spoken to a courier's head office to arrange redelivery - and got very frustrated

* Tried to get a number for the courier's depot (not the call centre)

* Driven to a depot on a Saturday to collect something a courier wouldn't send out at a weekend

Help with mail order deliveries and couriers.

As a courier company, we are happy to delivery out of hours and on a Saturday, or even a Sunday. Parcel deliveries we do Monday to Friday, and any delivery estimates do not include Saturday or Sunday when it comes to the parcels.

Parcels we will try and deliver three times, and always leave a card with contact details on.

Same day or Express deliveries, we can tell you within 15 minutes what time your items will arrive, and we call our customers an hour prior to delivery, so if they have to nip up the shops for a pint of milk, they can do so without worry.

When looking for a courier service that understands what customer service means, look for someone local. Bigger is not always better when it comes to delivering your goods.

Sarah

Basildon, Chelmsford & West Thurrock Same Day and Parcel courier

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Thinking about becoming a self employed or freelance courier?

Earlier this week we had success! Our book for people who want to be freelance or self employed couriers is now available. The book wrote from Kevin's experiences in the transport industry is aimed at helping start up courier businesses get the most of what is available and help avoid the pitfalls of starting up as a freelance or self employed courier.

We have been able to upload the sample Complete Courier Guide ebook instead of just the contents pages!

Hope this makes it easier for our potential customers to make a decision, and if it doesn’t and you want to speak to me, then please feel free to call my on 0844 884 3331.

Regards

Kevin
PS, I almost forgot - For more information, and a downloadable sample of Linda’s superb book ‘Calling all Couriers- Win Keep and Grow Customers, please visit Sales Success at the Courier Shop.co.uk

East London parcel and same day couriers
Sales success for couriers

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