Image via WikipediaParcels and packages go missing every day, your delivery can get lots of many reasons, the most common being insecure packaging (your items have become unwrapped in the sorting process) or the address label has come off. In some cases your item may be one of the items the Royal Mail isn't allowed to carry.Royal mail doesn't have a tracking system for ordinary mail, first class, second class and recorded, if it's valuable you should really send Special Delivery or via a dedicated vehicle.
A claim form can be downloaded here
You will have to wait 15 days after you sent the parcel and 10 days after for Special Delivery before you submit your claim.
When you have printed your claim form, you should complete it very carefully, and error could invalidate your claim. You will need to provide the proof of posting for the letter / parcel that has gone astray.
If it is an ebay item, you will have to provide additional proof such as a printout of the Sale page and proof of payment for the item, such as paypal statement or credit card / bank statement.
If your item is delayed for more than 5 days, you can generally claim compensation for the delay, this normally in the form of stamps.
Details of the retail compensations scheme can be found here.
Good luck with your claim, next time perhaps consider using our parcels services.
Kevin Arrow
Kent Courier, Parcel delivery company 100% successful deliveries so far.....
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